Shipping & Returns


Delivery Times

  • All items available through Wholesalejewelryzone are readily stocked in our warehouse facility.  These in-stock items will be shipped within 2-3 business days of your order.


  • Wholesalejewelryzone uses USPS as its carrier.  On occasion, we may use FedEx for large orders.

Refused Packages

  • Shipping costs for refused packages will not be reimbursed.  In addition, these returns will be subject to our re-stocking fee.


  • Our $5.95 shipping does not include insurance or tracking.  It is available as the cheapest means of transporting your order.  If you are not comfortable taking that risk, please select Shipping with Delivery Confirmation which will ensure that the postal carrier will not leave your package unattended.  We are not responsible for packages that are stolen/lost.


General Information

  • You may return all items sold within 7 days of delivery for a full refund minus a 20% restocking fee.
  • Shipping charges are not refundable.
  • You will receive 80 percent of the each item’s purchase if each item is returned:

Undamaged and in condition similar to when shipped to you;
With all packaging materials and documents; and
With a copy of the sales receipt or copy of your internet order.

Damaged Items

You must report damaged items to us within 3 business days of receipt.  Otherwise, we are not able to accept returns for damaged items.  This policy includes drop-ship orders.  If you drop ship orders, please ensure that your customer is aware.


  • To return an item to Wholesalejewelryzone, please complete the following:

1)  Email Wholesalejewelryzone ( with: your order number, the name of the item, date purchased, and your name, address and phone number.  Please indicate preference for an exchange or refund.

2)  A customer service representative will respond to your email within 48-72 hours (usually much sooner) and issue a return merchandise authorization (RMA) number. Please write the RMA number on the packing slip inside your package and on the outside of your package. Please note that we cannot process returns without an RMA number.

3)  Return the unused item(s) and all packaging. We recommend that you ship the item insured as no refund is available for items that are damaged/lost in transit.

4)  Send item(s) to:
242 Roosevelt Trail
Windham, ME  04062


·  Once your authorized return is received it will be reviewed by our Quality Assurance Department. Your purchase will be refunded back    to your credit card or an exchange will be shipped.

USPS Tracking  [more]